Of course! Here is a clear and fair cancellation policy for Hata Deli, consistent with the previous policies.

Hata Deli Order Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair while respecting our commitment to freshness and minimizing food waste.

1. In-Store Purchases
All sales of perishable goods (deli meats, cheeses, prepared foods) are considered final at the point of sale. For non-perishable, unopened items, please see our Return Policy.

2. Delivery Orders
You may cancel your delivery order without penalty provided you contact us before our team has begun preparing your order. Typically, this is within 15 minutes of placing your order.

  • After Preparation Has Begun: Once food preparation has started, we are unable to cancel the order as the perishable items cannot be resold. Your order will be prepared and delivered as scheduled.
  • If the Driver Has Dispatched: If you need to cancel after the driver has left the store, the order is considered final, and the full amount plus the delivery fee will be charged.

3. Catering & Large Platter Orders
Due to the custom nature and advanced preparation required, our policy for catering and platter orders is more stringent.

  • Cancellations must be made at least 48 hours prior to the scheduled pickup or delivery time to receive a full refund.
  • Cancellations made within 48 hours of the event are subject to a 50% cancellation fee.
  • Cancellations made within 24 hours of the event, or on the day of, are non-refundable.

4. How to Cancel an Order
To request a cancellation, you must contact us directly by:

  • Phone: Calling us at [Insert Hata Deli Phone Number] is the fastest and most effective method. Please have your order number ready.

Cancellation requests sent via email or social media messages may not be seen in time and cannot be guaranteed.

We appreciate your understanding and cooperation with this policy, which allows us to maintain our high standards of quality and service for all our customers.

Thank you for your understanding and for choosing Hata Deli!