Of course! Here is a clear and practical Shipping & Delivery Policy for Hata Deli, continuing with the same address and style.

Hata Deli Shipping & Delivery Policy

Freshness Delivered to Your Door

At Hata Deli, we’re excited to bring our quality meats, cheeses, and prepared foods directly to you. Please review our delivery policy below to ensure a smooth and satisfying experience.

1. Delivery Area
We currently offer local delivery within a 35-kilometer radius of our store at 359 Carlton St., St. Catharines. Delivery availability is confirmed by entering your postal code at checkout on our website or by calling the store directly.

2. Order Minimum & Fees

  • Minimum Order: A minimum purchase of $25.00 is required for all delivery orders.
  • Delivery Fee: A standard delivery fee of $4.99 will be applied to all orders. This fee may be waived during special promotions.

3. Delivery Timeframes
We strive to deliver your fresh products promptly. Orders are delivered within the following timeframes:

  • Standard Delivery: 60 – 90 minutes from the time your order is confirmed.
  • Scheduled Delivery: You can select a preferred 1-2 hour delivery window during the checkout process (e.g., 12:00 PM – 2:00 PM). Same-day scheduled deliveries must be placed before 2:00 PM.

Delivery times are estimates and subject to factors like traffic and weather conditions. You will receive a text or call with a more precise ETA when our driver is on the way.

4. How to Place a Delivery Order
You can place your delivery order through two convenient methods:

  1. Online: Via our official website (www.hata.market) or through our partnered delivery apps (e.g., Uber Eats).
  2. By Phone: By calling us directly at (4168367526).

5. Receiving Your Delivery

  • Proof of Age: For any order containing tobacco products, the recipient must be 19 years of age or older and present valid government-issued photo ID upon delivery.
  • Unattended Delivery: If you are not available to receive the order, our driver will attempt to contact you. If unable to reach you, the order will be returned to the store. A restocking fee may apply, and the delivery fee will not be refunded.

6. Shipping (Mail-Order)

  • Currently Unavailable: Due to the highly perishable nature of our core products, we do not offer shipping or mail-order services at this time. We focus on maintaining freshness through our local delivery and in-store pickup options.

7. Contact & Issues with Your Order
Your satisfaction is our priority. If there is an issue with your delivery order (e.g., missing item, wrong product), please contact us immediately at (insert phone number here) with your order number and receipt.

Thank you for choosing Hata Deli! We appreciate your business.